General Conditions of Sale

These general conditions of sale ( hereinafter the “General Conditions” or “CGC”) apply to any purchase made by a natural person ( hereinafter the “Client”), on the Website: www.iloveboomerangs .com or or ( hereinafter the “Site”) ILoveB ECommerce registered with NIORT RCS under number 849784715 with registered office at 79420 Reffannes (France); email: 

ILoveB ECommerce is an online store that sells products related to boomerangs.

The purpose of these general conditions of sale is to regulate the sale and delivery of Products ordered from ILoveB ECommerce through the Site.


Any order placed on the Site necessarily implies the unconditional acceptance by the Customer of these general conditions.


The terms used below have, in these General Conditions, the following meaning:

  • “Customer”: refers to the ILoveB ECommerce co-contractor , that guarantees of having the quality of private or professional consumer.
  • “Order”: means the purchase of Products by a Customer on the Site.
  • “Account”: refers to the space dedicated to the Client associated with all the data provided by the Client, hosted on the Site. Access to the Account is made through the Customer Identifiers.
  • “Identifiers”: refers to the email address and password chosen by the Client, in the event that an Account is created on the Site.
  • “Delivery”: refers to the first presentation of the Products requested by the Customer at the delivery address indicated during the Order.
  • “Products”: refers to all products marketed by ILoveB ECommerce on the Site.
  • “Territory”: designates metropolitan France, the French overseas departments and territories, Europe and some other countries of the world.
  • Site”: refers to the ILoveB ECommerce website accessible at the following address: or


These General Conditions govern the sale of Products by ILoveB ECommerce through the Site.

The Client is clearly informed and acknowledges that the Site is intended solely for consumers.

Acceptance of the general conditions

The Client undertakes to read these General Conditions carefully and to accept them before proceeding to pay for an Order for Products placed on the Site.

These General Conditions are mentioned at the bottom of each page of the Site through a link and must be consulted before placing the Order. The Client is invited to carefully read, download and print the General Conditions and keep a copy.

 ILoveB ECommerce advises the Customer to read the General Conditions for each new Order, the latest version of these Conditions being applicable to any new Product Order.

By clicking the “Add to cart” button to place the Order and then the second “Place Order” to confirm said Order, the CLIENT acknowledges having read, understood and accepted the General Conditions without limitation or condition.

Purchase of products on the SITE

In order to purchase a Product, the Customer must be at least 18 years old and have the legal capacity or, if they are a minor, be able to justify the agreement of their legal representatives.

To buy a PRODUCT on the SITE, the CLIENT must provide all the required data.

Registration procedure

Every Client has the option of registering during their first visit to the Site to create an Account. Customer registration on the Site is free.

To open his Account, the Client must: 

  • Choose identifiers, that is, an email address and a password, which can be modified at any time. It is recommended to change your password regularly.
  • Complete the form provided for this purpose and complete all the required information useful for delivery and in particular your title, surname, first name, email, billing address, delivery address, landline and / or mobile phone number and optionally your date of birth. The sign (*) indicates the mandatory fields that must be completed for the Customer registration to be processed by ILoveB ECommerce.

At this stage, the Customer can also subscribe to our newsletter.

Any incomplete registration will not be validated, which the Client acknowledges and accepts.

The information that the Client provides to ILoveB ECommerce during registration must be complete, accurate and up-to-date. ILoveB ECommerce reserves the right to request the Client to confirm, by any suitable means, their identity, their eligibility and the information communicated.

The Client has the option of creating an Account in his name, which allows him to manage Product Orders.

At the end of this process, the Client will receive an email confirming the registration.

Clients guarantee that all the information they provide on the registration form is accurate, up-to-date and honest, and is not tainted by any misleading nature.

They undertake to immediately update this information in your Account in the event of any change, so that they always correspond to the aforementioned criteria.

Clients are informed and accept that the information entered for the purpose of creating or updating their Account constitutes proof of their identity. The information entered by the Clients links them as soon as they are validated.

Customers can access their account at any time after identifying themselves with their identifiers.

The Account allows the Client to consult their Orders placed on the Site and to follow the Delivery of the Products. The Client can also contact the commercial department of ILoveB ECommerce at any time by email, at the address, in order to obtain information on the status of their Order.

 ILoveB ECommerce nevertheless undertakes to securely store all contractual elements whose conservation is required by law or current regulations.

Identifier Management

The Client will be solely responsible for the use of their Identifiers or the actions carried out through their Account. 

In the event that a Customer discloses or uses their Identifiers in a manner contrary to its intended purpose, ILoveB ECommerce may terminate access to the Account without prior notice or compensation. 

In any case, ILoveB ECommerce is not responsible in case of theft of a Client’s identity. Any access and action that is carried out from the Account of a Client will be presumed carried out by this Client, to the extent that ILoveB ECommerce has no obligation and does not have the technical means that allow it to verify the identity of the people with access to the Bill.

Any loss, misappropriation or unauthorized use of a Customer Identifiers and its consequences aresole responsibility of the Customer, the latter notify debiendoILoveB ECommerce without delay by email sent to the following


The Customer can close his Account at any time by sending an email to the address:

 ILoveB ECommerce will deactivate the Account as soon as possible and will send the Customer an email confirming the closure. 

In the case of Orders in progress, these must be paid by the Client and delivered by ILoveB ECommerce.


Product Characteristics

ILoveB ECommerce undertakes to present the essential characteristics of the Products and the mandatory information that the Customer must receive according to applicable law.

These characteristics and information appear in the product sheets of the Site and contain in particular the description, photographs, composition, price, packaging of the Products and suggestions for use.

The Customer agrees to read this information carefully before placing an Order on the Site.

Order procedure 

Product orders are placed directly on the Site. To place an order, the customer must follow the steps outlined below (note, however, that depending on the customer’s home page, the steps may differ slightly).

Selection of Products and purchase options

The Customer must select the Product (s) of their choice by clicking on the Product (s) in question and choosing the desired characteristics and quantities. Once the Product has been selected, the Product is placed in the Customer’s basket. The latter can add as many Products to his basket as he wishes.


Once the Products have been selected and placed in their basket, the Customer must click on the basket and check that the content of their Order is correct. 

If the Client has not done so yet, they will be invited to identify themselves.

Once the Customer has validated the content of the basket and has identified / registered, an online form is automatically completed and the price, applicable taxes and, where appropriate, shipping costs are summarized.

The Client is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content.

The CLIENT can then proceed to pay for the PRODUCTS following the instructions on the SITE and provide all the information necessary for the billing and DELIVERY of the PRODUCTS.

For PRODUCTS for which options are available, these specific references appear when the appropriate options have been selected. The ORDERS made must include all the necessary information for the correct processing of the order.

The CUSTOMER must also select the chosen shipping method.

Acknowledgment of Receipt 

Once all the steps described above have been completed, a page appears on the SITE to acknowledge receipt of the Customer’s Order. A copy of the acknowledgment of receipt of the Order is automatically sent to the Customer by email, provided that the email address provided through the registration form is correct.

It is specified that the summary of the Order, as well as the confirmation email, can be kept and printed by the Customer.


During the ordering process, the Customer must enter the information necessary for billing (the sign (*) will indicate the mandatory fields that must be completed for the Customer’s Order to be processed by ILoveB ECommerce.

The particular Customer must clearly indicate all information about the delivery, in particular the exact delivery address, as well as any access code at the time of delivery, and phone number. The

customer must also specify the chosen means of payment.

Neither the good order that the The Client establishes online, nor the acknowledgment of receipt of The receipt of the Order that ILoveB ECommerce sends to the Client by email does not constitute an invoice. Whatever the order or payment method used, the Client will receive the original of the invoice at the Delivery of the Products, inside the package The invoice can also be seen in the customer’s account.

Date of the order

The date of the order is the date on which ILo veB ECommerce recognizes the online receipt of the order. The deadlines indicated on the SITE do not begin to run until this date.


For all Products, the Customer will find the prices displayed in euros on the Site, as well as the applicable shipping costs (depending on the weight of the package, excluding packaging and gifts, the delivery address and the carrier or method of transport chosen) .

Our prices are in euros without taxes, without the application of VAT according to article 293 B of the CGI.

The prices indicated on the Site may change. They can also be modified in case of special offers or sales.

The prices indicated are valid, except serious error. The applicable price is that indicated on the Site on the date the Customer places the Order.

Product availability 

 ILoveB ECommerce undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the parties agree otherwise.

The unavailability of a Product is indicated in principle on the page of the Product in question. Customers can also be informed of the replenishment of a Product by ILoveB ECommerce stock.

In any case, if unavailability was not indicated at the time of the Order, ILoveB ECommerce undertakes to inform the Customer without delay if the Product is not available.

In the event that a Product is not available, ILoveB ECommerce may, and if the parties agree:

  • Keep the Order and modify the delivery date;
  • Offer an alternative Product of equivalent quality and price, accepted by the Client;
  • Order Refund

If the Customer decides to cancel his Order for Unavailable Products, he will obtain a refund of all sums paid for the Unavailable PRODUCTS no later than fourteen (14) days after the date the contract was terminated.


Within 15 days after delivery of the Products purchased on the Site, the Customer will receive an email that will allow them to leave an opinion on their shopping experience.

The product rating will be visible on the product sheet / on the home page of the site.

As part of the dissemination of online reviews on the Site, ILoveB ECommerce expressly undertakes to provide users with fair, clear and transparent information on the methods of publication and processing of notices posted online. As such, ILoveB ECommerce undertakes in particular to display the date of the notice and any updates.

 ILoveB ECommerce moderates opinions based on the following criteria:

  • Comments of an abusive, violent or with illegal, racist or pornographic content
  • to ILoveB ECommerce’s personal harm
  • In case of disproportionate criticism, defamation or unfounded negative opinions

In case of control exercised over advertisements , ILoveB ECommerce undertakes that the processing of personal data carried out in this context complies with the law n ° 78-17 of January 6, 1978 relating to modified computers, files and freedoms and the RGPD.

ILoveB ECommerce provides no consideration not in exchange for presenting a Customer’s opinion.

The maximum term for the publication of a notice is 15 days.

The maximum period to keep a notice on the Site is not defined.

Finally, ILoveB ECommerce sets up a free function that allows any User to report a problem in a notice, by sending an email to a

posteriori, and in case of a relevant report, ILoveB ECommerce undertakes to remove a notice. to the extent that:

  • You do not comply with these General Conditions;
  • Contains offensive, defamatory, racist or illegal content.

Right of withdrawal

The terms of the right of withdrawal are established in the “withdrawal policy”, available in Appendix 1 of this document.

However, in accordance with article L.221-28 of the Consumer Code, it is recalled that the right of withdrawal does not apply to ILoveB ECommerce Products that:

-have been customized at the customer’s request;

– they have been used and show signs of wear


Means of payment

The Customer can pay for their Products online on the Site using the means offered by ILoveB ECommerce , that is to say, by:

  • Bank card (Visa, Mastercard, other credit cards). Payments are secured by Paypal or Stripe;
  • Paypal (

THE CLIENT guarantees ILoveB ECommerce  that he has all the necessary authorizations to use the chosen means of payment.

ILoveB ECommerce  will take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the Site.

Therefore, it is specified that all payment information provided on the Site is transmitted to the Site’s bank and is not processed on the Site.

Payment date

In the case of a one-time payment by credit card, the Customer’s account will be debited as soon as the Product Order is placed on the Site.

If the Customer decides to cancel his Order for Products not available, the return will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

Refusal of payment 

If the bank refuses to debit a card or other means of payment, the Client must contact the Customer Service of. ILoveB ECommerce  to pay for the order using any other valid payment method accepted by ILoveB ECommerce .

In the event that, for any reason, opposition, rejection or other, it is impossible to transmit the flow of money owed by the Customer, the Order will be canceled and the sale automatically rescinded.

Proof and archive

Any contract entered into with the Client corresponding to an order for an amount greater than 120 euros including taxes will be archived by ILoveB ECommerce  for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

 ILoveB ECOMMERCE  agrees to archive this information to monitor transactions and produce a copy of the contract at the request of the Client.

In case of dispute, ILoveB ECommerce you will have the opportunity to demonstrate that your electronic tracking system is reliable and that it guarantees the integrity of the transaction.

Transfer of ownership

 ILoveB ECOMMERCE  remains the owner of the Products delivered until full payment by the Customer.

The above provisions do not exclude the transfer to the Client, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risk of loss or damage to the Products subject to the reservation. as well as the risk of damage they may cause.


The Product Delivery terms are established in the “ delivery policy ” referred to in Appendix 2 hereof.


The Products will be packed in accordance with current transport regulations, in order to guarantee the maximum protection of the Products during Delivery as well as their conservation at the appropriate temperature.  

Clients undertake to comply with the same standards when returning Products under the conditions established in Annex 1 – Withdrawal Policy.


Apart from the commercial guarantees that ILoveB ECommerce  could offer for certain Products, any Client benefits from “legal” guarantees, for all Products, which are detailed below.

Guarantee of conformity

Article L. 217-4 of the Consumer Code: “The seller delivers the goods in accordance with the contract and is responsible for any lack of conformity existing at the time of delivery.

It also responds to the lack of conformity derived from the packaging, the assembly instructions or the installation when it has been in charge of the contract or has been carried out under its responsibility.

Article L.217-5 of the Consumer Code : ” The good complies with the contract:

1 ° If it is suitable for the normally expected use of a similar good and, where appropriate:

– if it corresponds to the description given by the seller and it has the qualities that the latter presented to the buyer in the form of a sample or model;

– if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or their representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by common agreement between the parties or is suitable for any special use requested by the buyer, made known to the seller and that he has accepted. ”

 ILoveB ECOMMERCE  It is responsible for responding to any lack of conformity existing during delivery and any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been in charge of it or has been carried out under its responsibility.

The action resulting from the lack of conformity expires two (2) years after the delivery of the Product. (Article L.217-12 of the Consumer Code)

In the event of lack of conformity, the Customer may request the replacement or repair of the Product, at their option. However, if the cost of the Customer’s choice is manifestly disproportionate with respect to the other possible option, taking into account the value of the Product or the importance of the defect, ILoveB ECommerce  may proceed with the return, without following the option chosen by the Customer.

In case replacement or repair is impossible, ILoveB ECommerce  undertakes to return the price of the PRODUCT within thirty (30) days following receipt of the returned PRODUCT and in exchange for the return of the Product by the CLIENT.

Finally, the Client is exempt from reporting the preuve de l’existence du défaut de conformité du Produit pendant les vingt-quatre (24) mois suivant la delivrance du Produit except pour les biens d’occasion pour lesquels ce délai est fixé à six ( 6 months (Article L. 217-7 of the Consumer Code)

It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, if applicable, on the Products.

Guarantee of hidden defects

 ILoveB ECOMMERCE  is linked to the guarantee for hidden defects in the Product sold that make it unsuitable for the use for which it is intended, or that reduce this use so much that the Customer would not have purchased it, or would only have given it a lower price, if there were any known. (Article 1641 of the Civil Code)

This guarantee allows the Customer who can prove the existence of a hidden defect to choose between the refund of the price of the Product if it is returned and the refund of part of its price, if the Product is not returned.

In case replacement or repair is impossible, ILoveB ECommerce  undertakes to return the price of the Product within thirty (30) days after receipt of the returned Product and in exchange for the return of the Product by the Customer.The action resulting from inhibitory defects must be initiated by the Client within two (2) years from the discovery of the defect. (Paragraph1 of article 1648 of the Civil Code)


Liability of ILoveB ECommerce  In no case may it be committed in the event of breach or improper fulfillment of the contractual obligations attributable to the Client, in particular at the time of formalizing the Order.

 ILoveB ECOMMERCE  It is not responsible, nor is it considered to have failed in these conditions, for any delay or non-compliance, when the cause of the delay or non-compliance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.

It is also specified that ILoveB ECommerce  does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all responsibility for the information published there. Links to third party websites are provided for informational purposes only and no guarantee is made as to their content.

 ILoveB ECommerce is not responsible in any way for the expectations created by the CLIENT regarding the efficiency and / or effectiveness of the Product purchased. ILoveB ECommerce will not be responsible for possible damages caused by the lack of compliance with the instructions in relation to the use and maintenance of the quality of the products supplied to the CLIENT. Likewise, ILoveB ECommerce will not assume any responsibility either for direct or indirect damages, consequential damages and / or lost profits. The CLIENT will hold ILoveB ECommerce harmless from any liability that may arise from claims by third parties regarding the infringement of rights that may result from their actions.


The responsibility of ILoveB ECommerce  It cannot be implemented if the breach or delay in the fulfillment of one of its obligations described in these GTCs is due to a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably be foreseen at the time of the conclusion of the contract and whose effects cannot be avoided with the appropriate measures, prevents the fulfillment of its obligation. the debtor.

If the impediment is temporary, the fulfillment of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is firm, the contract is automatically terminated and the parties are released from their obligations under the conditions provided in articles 1351 and 1351-1 of the Civil Code.

In the event of any of the aforementioned events, ILoveB ECOMMERCE will endeavor to inform the Client as soon as possible.

Personal data

ILoveB ECOMMERCE collects personal data about its Customers on the Site, including through cookies. Customers can disable cookies by following the instructions provided by their browser.

The data collected by ILoveB ECOMMERCE is used in particular to process Orders placed on the Site, manage the Customer’s Account, analyze Orders and, if the Customer has expressly chosen this option, send them commercial prospecting letters, newsletters, promotional offers and / or information. in special sales, unless the Client no longer wishes to receive such communications from ILoveB ECOMMERCE.

The Client’s data is kept confidential by ILoveB ECOMMERCE for the needs of the contract, its execution and in compliance with the law.

Customers can unsubscribe at any time by accessing their Account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email.

The data may be communicated, in whole or in part, to the ILoveB ECOMMERCE service providers involved in the Order process.

ILoveB ECOMMERCE will specifically ask Clients if they want their personal data disclosed. Clients can change their mind at any time by contacting ILoveB ECOMMERCE.

As such, the Client is invited to consult the ILoveB ECOMMERCE Privacy Policy which will provide more information related to the protection of personal data and the processing carried out through the Site.

Conformément à la loi n ° 78-17 du 6 janvier 1978 relative à l’informatique aux files et aux libertés et au Règlement (EU) 2016/679 du Parlement européen et du Conseil du 27 April 2016 relating to the protection des personnes physiques à l’égard du traitement des données à charactère personnel et à la libre circulation de ces données, et abrogeant the directive 95/46 / CE (Règlement général sur la protection des données dit RGPD), ILoveB ECOMMERCE assures the mise en éuvre des droits des affected people .

It is recalled that the Client whose personal data is processed benefits from the rights of access, rectification, updating, portability and deletion of the information that concerns him, as well as the right to limit the processing in accordance with articles, 53. and 55 of the Data Protection Law and the provisions of articles 15, 16, 17 and 18 of the General European Regulation for the Protection of Persons (495051, RGPD).

In accordance with the provisions of article 56 of the Data Protection Law and article 21 of the GDPR, the Client may also, for legitimate reasons, oppose the processing of the data concerning him, without cause and without charge.

The Client can also define the destination of his data after his death and choose whether or not ILoveB ECOMMERCE communicates his data to a third party that the Client has previously designated.

The Client can exercise their rights by sending an email to the address:, the Client can also file a complaint with the supervisory authorities and, in particular, the CNIL (


ILoveB ECOMMERCE provides the CUSTOMER with an email for any information:

Intellectual property

All visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark and / or laws patent.

These elements are the exclusive property of ILoveB ECOMMERCE. Anyone who publishes a website and wishes to create a direct hypertext link to the Site must request ILoveB ECOMMERCE’s permission in writing.

This authorization from ILoveB ECOMMERCE will in no case be granted definitively. This link should be removed at the request of ILoveB ECOMMERCE. Hypertext links to the Site using techniques such as framing or insertion via hypertext links (online links) are strictly prohibited.

Any representation or reproduction, in whole or in part, of the Site and its content, by any means, without the express prior authorization of ILoveB ECOMMERCE, is prohibited and will constitute an infringement sanctioned by articles L.335-2 and following and articles L.713 -1 and following of the Intellectual Property Code.

Acceptance of these T & Cs constitutes the Client’s recognition of the intellectual property rights of ILoveB ECOMMERCE and the commitment to respect them.

Validity of the General Conditions

Any modification of the legislation or current regulations, or any decision of a competent court that invalidates one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such modification or decision does not authorize the Clients in any way to ignore these General Conditions.

All conditions not expressly addressed in this document will be governed in accordance with the practice of the retail sector, for companies whose main office is in France.

Modification of the General 

Conditions These General Conditions are they apply to all purchases made online on the Site, as long as the Site is available online.

The General Conditions are accurately dated and can be modified and updated by ILoveB ECOMMERCE at any time. The applicable General Conditions are those in force at the time of the order.

Changes in the General Conditions will not apply to Products already purchased.

Jurisdiction and applicable law

These General Conditions as well as the relations between the CLIENT and ILoveB ECOMMERCE are governed by French law.

In the event of a dispute, only the French courts will be competent.

However, before resorting to the arbitration or state judge, the Client is invited to contact the ILoveB ECOMMERCE complaints department.

If an agreement is not reached or if the Client justifies having tried, in advance, to resolve their dispute directly with ILoveB ECOMMERCE by means of a written complaint, then an optional mediation procedure will be offered, carried out in a spirit of loyalty and good faith with a view to reaching an amicable agreement on the occurrence of any conflict related to this contract, including in relation to its validity.

To initiate this mediation, the Client can contact ILoveB ECOMMERCE.

The party that wishes to implement the mediation process must inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. 

Mediation is not mandatory, the Client or ILoveB ECOMMERCE may at any time withdraw from the process.

In the event that the mediation fails or is not considered, the litigation that led to the mediation will be entrusted to the competent court designated above.


However, in accordance with article L.221-28 of the Consumer Code, it is recalled that the right of withdrawal does not apply to ILoveB ECOMMERCE Products that: on request

– have been personalized at the customer’s request;

– They have been used and show signs of wear.

Principle of withdrawal

The Customer has in principle the right to withdraw by returning or returning the Product to ILoveB ECOMMERCE, without giving any reason.

For this, the Product must be returned or returned no later than fourteen (14) days after the communication of its withdrawal decision, unless ILoveB ECOMMERCE offers to collect the Product itself.

The withdrawal period expires fourteen (14) days after the day the customer, or a third party other than the carrier designated by the customer, takes physical possession of the merchandise.

In the event that the Client has ordered several Products through a single Order giving rise to several deliveries (or in the case of an Order for a single Product delivered in several batches), the withdrawal period will expire fourteen (14) days. after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last good. 

In case of delivery of the Product in several batches of pieces, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the last batch or the last part. 

Notification of the right of withdrawal

To exercise his right of withdrawal, the Customer must notify his decision of withdrawal by means of an unequivocal declaration (by email) to

You can also use the following form. Below:



email address: I hereby notify 

my withdrawal from the Product sales contract below: Product

reference: __________________

Invoice number : _______________________

– Order on [____________] / delivered on [________________]

– Payment method used:

– Name of the Client and, where appropriate, of the beneficiary of the order: __________________

– Client’s address: __________________

– Client’s signature (except in the case of transmission by email)

– Date

In order for the withdrawal period to be respected, the Customer must send his communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the Customer, ILoveB ECOMMERCE undertakes to reimburse all sums paid, including shipping costs, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed. Customer withdrawal decision (article L.221-24 of the Consumer Code).

Unless you offer to collect the Products yourself, ILoveB ECOMMERCE may defer the reimbursement until the recovery of the Products or until the consumer has provided proof of shipment of the Products, the date selected being the first of these events.

ILoveB ECOMMERCE will proceed to the reimbursement using the same means of payment that the Client has used for the initial transaction, unless the Client expressly agrees to use another means of payment and insofar as the reimbursement does not involve costs. for the customer.

Return conditions

The Customer must in any case, no later than fourteen (14) days after the communication of his decision to withdraw from this contract, return the merchandise to ILoveB ECOMMERCE at the address indicated.

This period is considered fulfilled if the Customer returns the merchandise before the expiration of the fourteen (14) day period.

Return costs

The Customer must bear the direct costs of returning the merchandise.

Condition of the returned item

The Product must be returned in accordance with the instructions of ILoveB ECOMMERCE and include in particular all the accessories delivered.

The Customer is only responsible for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this Product. In other words, the Customer has the possibility to test the Product but his responsibility could be compromised if he carries out manipulations other than those necessary.

Exclusions of the right of withdrawalright of withdrawal

Theis excluded in the following cases:

  • Provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal 
    • Supply of goods or services whose price depends on the fluctuations of the financial market
    • Supply of goods manufactured according to the Customer’s specifications or clearly personalized
    • Supply of goods that can deteriorate or expire quickly
    • Supply of audio or video recordings or sealed software that has been opened after the delivery
    • Newspaper, periodical publication, magazine (except subscription contract)
    • Provision of accommodation services other than residential, freight transport, car rental, catering or services related to leisure activities if the offer foresees a date or period d e specific execution
    • Goods that by their nature are inseparably mixed with other items
    • Supplies of sealed goods that cannot be returned for reasons of health or hygiene protection and that have been opened by the Customer after delivery of
    • the supply of alcoholic beverages The price of which was agreed upon at the time of the conclusion of the sale contract, the delivery of which can only be made after 30 days and the real value of which depends on market fluctuations beyond the seller’s control
    • . The digital content not supplied is dematerialized if the execution has begun with the express prior consent of the consumer, who has also recognized that he will thus lose his right of withdrawal
  • Maintenance or repair work that will be carried out urgently at the consumer’s home and expressly requested by him, within the limit of the spare parts and works strictly necessary to respond to the emergency
    • contracts concluded during a public auction. q u


Delivery area

For deliveries in overseas departments and territories and outside Europe: Customs duties or local taxes, import duties or state taxes may be paid. These rights and amounts are the sole responsibility of the Client.

It is also the Customer’s responsibility to check with local authorities for any import restrictions on the products he plans to order.

In case of return of a package for customs reasons, no refund will be made.

The Products are sent to the delivery address (es) that the Customer will have indicated during the order process.


deadlines The deadlines for preparing an order and then establishing the invoice, prior to the dispatch of the Products in stock are mentioned on the Site. It is understood that these periods exclude weekends or holidays and exclude customs periods.

An email will be automatically sent to the Customer at the time the Products are shipped, provided that the email address that appears on the registration form is correct.

Delivery times and costs

During the order process, ILoveB ECOMMERCE indicates to the Customer the possible delivery times and formulas for the products purchased.

Shipping costs are calculated based on the shipping method, the weight of the package and the delivery address.

The total weight per package is limited to a maximum of 10 kilos. Beyond that, additional packages will be billed at the actual weight. 

The amount of these costs will be borne by the Customer in addition to the price of the Products purchased.

Details of delivery times and costs are detailed on the Site.


methods The following delivery methods are available:

In mainland France:

  • Laposte: Tracked letter or Colissimo
  • Express delivery at home or at a collection point.


  • Laposte: Letter with tracking or Colissimo
  • Express Delivery at home or at a collection point.


  • Laposte: Letter with tracking or Colissimo
  • Express Delivery at home or at a collection point.

OUTSIDE EUROPE: Depending on the country of delivery, delivery via La Poste, Chronopost International, DPD, Colissimo or Fedex.

DELIVERY problems

The Customer is informed of the delivery date set when he chooses the carrier, at the end of the online ordering procedure, before confirming the Order.

It is specified that deliveries will be made within a maximum period of thirty (30) days. Otherwise, the Client must formally notify ILoveB ECOMMERCE of the delivery within a reasonable period of time and, in the event of non-delivery within this period, they may terminate the contract.

ILoveB ECOMMERCE will reimburse, without undue delay from receipt of the termination letter, to the Customer the total amount paid for the Products, including taxes and shipping costs, using the same payment method as the one used by the Customer to purchase the products. 

ILoveB ECOMMERCE is responsible until the delivery of the Product to the Client. It is recalled that the Customer has a period of three (3) days to notify the carrier of the partial damages or losses noted during the Delivery.

Last update: February 2021